ABOUT
EXPERIENCES BY DESIGN
In 2017, I started Experiences by Design to guide organizations in improving their customers' experience across all touchpoints. By using Voice of the Customer research, I help businesses design what their clients need and want.
Let Me Introduce Myself . . .
I'm obsessed with customer experience — always looking for ways to improve every touchpoint.
With experience in healthcare, financial services, education, consulting, and hospitality, I have been able to help start-up, non-profit, and Fortune 100 organizations. By uncovering insights about the challenges customers encounter, I have had the privilege of guiding the development of several first-to-market and life-changing innovations.
Industry Experience & Knowledge
B2B | B2C
Fortune 500
Not--For--Protit
Start Up
Clinical Trial Research: CDC | NIH
Education
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Financial Services
Healthcare
Hospitality
Leadership & Organizational Development
Travel & Tourism
Professional Training + Certifications
Product Innovation Certification:
Massachusetts Institute of Technology (MIT)
Executive Presence & Influence:
University of Pennsylvania | Wharton — enrolled
Insights for Innovation:
IDEO
User Experience (UX) Certification:
Nielsen Norman Group
Design Thinking:
Nielsen Norman Group and Think Co.
Usability Analyst Training:
Human Factors International
Agile Development:
Think Co.
Artificial Intelligence:
Growth School