OPPORTUNITIES TO COLLABORATE
When should you engage Experiences By Design?​
Here are critical moments and opportunities where I can help you achieve your business goals. Let's collaborate to create and deliver the experiences your customers desire, which will help your business thrive.​
Designing or
Launching a New:
Business
Digital Innovation
Product
​Service
Strategic Initiative
Website or App
Growing:
Awareness, Desirability, and Preference
Competitor Differentiation
Customer Satisfaction + Referrals
Employee Engagement + Satisfaction
Innovative Product + Service Experiences
Sales and revenue
Speed of Ordering, Onboarding, Fulfilment, Payment, and Support
Usefulness and Usability
Addressing Customer:
​Barriers to Buying or Using
Cancellations
Competitor
Switching
Conversion Declines
​Escalations of Issues
Inability to Self-Serve
Inquiries + Support Challenges
Sales Declines
Unfavorable Reviews
Changing:
Benefits, Descriptions, or Features
Delivery or Fulfillment Process
Design or Functionality
Onboarding or Support Process
Pricing or Bundling
Reducing:
Acquisition + Servicing Costs
Complexity for Customers and Employees
​​
Hidden Barriers
Unnecessary Rework